Shipping policy
GEBAT delivers to every one of the 50 US states, including Alaska, Hawaii, and Puerto Rico. At the moment, we do not ship internationally.
Processing Time
We need 1–3 business days (Monday through Friday, not counting holidays) to process orders. After your order leaves our facility, we'll email you the tracking details.
Shipping Options
- Standard (7-14 business days): $15
The delivery windows are estimates in business days, and they don't factor in weekends or holidays. Every order includes tracking.
Order Tracking
When your package is on its way, we send a tracking number to your email. You can follow the delivery on the courier's site (USPS, UPS, FedEx, or whatever carrier we used).
Delays
We try our hardest to hit the estimated delivery times, but sometimes delays happen because of shipping company issues, weather, or a high volume of orders. If your delivery is running quite late, email us at support@gebat.shop and we'll look into it with the carrier.
Incorrect Address
Please verify your shipping address when you check out. We can't be held responsible for orders sent to the wrong address if the mistake is the customer's. If you spot an error, reach out right away and we'll do our best to correct it before the package leaves our warehouse.
Lost or Damaged Packages
Should your package get lost on the way or show up damaged, get in touch with us at support@gebat.shop within 48 hours of the delivery date (or the date it was expected). We'll team up with the carrier to sort it out and, where applicable, send a new item or give a refund.