1. What products does GEBAT sell? We focus on desktop vacuum cleaners: compact, handheld vacuums designed for keyboards, desks, craft areas, and small workshops. Each model has a unique set of nozzles and filters, but all are powered by strong suction while staying light and easy to maneuver.
2. Where does GEBAT ship? We ship to all 50 US states, including Alaska, Hawaii, and Puerto Rico. We do not ship internationally at this time. Orders begin processing shortly after you place them, and most customers receive their vacuum within 7-14 business days.
3. What are the shipping options and times? Standard shipping is available for $15 with delivery in 7-14 business days. All orders are processed within 1-3 business days before they leave our warehouse, so plan accordingly for a gift or urgent cleaning task.
4. Can I cancel or modify my order? You can cancel your order within 24 hours of placing it. After that, the order enters our processing queue and cannot be canceled. If you need to change the shipping address, email us at support@gebat.shop as soon as possible and we will do our best.
5. How do returns work? You have 7 days from delivery to return your item if unused and in its original packaging. First, email us to get a return authorization. You are responsible for return shipping costs unless the item arrived defective. Once we receive the item, we will process your refund.
6. Does GEBAT offer any warranty? Yes, every desktop vacuum from GEBAT comes with a limited 6-month warranty against manufacturing defects. If your vacuum stops working under normal use, we will replace it or refund your purchase after we verify the issue.
7. How do I track my order? We will email a tracking number once your order ships. The carrier could be USPS, UPS, or FedEx depending on your delivery address. The tracking link will show the estimated arrival date and progress.
8. What if my desktop vacuum is noisy or weak? Our models are designed for low noise and robust suction, but you can keep the filter and nozzle clean to maintain performance. If you still feel it's insufficient or damaged, email support@gebat.shop and we'll resolve it promptly.
Questions? For anything else, email us at support@gebat.shop. We answer within 24-48 hours and are happy to help.